Terms of Service

GrowthLab

3 Chome-1-5 Shirokane, Minato City, Tokyo 108-0072

Agreement to Terms

Welcome to GrowthLab. These Terms of Service govern your access to and use of our website, programs, and services. By accessing or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our services. We reserve the right to modify these terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated terms.

Please read these terms carefully before using our services. These terms apply to all visitors, users, and others who access or use our services.

Servicege and Access

1. Acceptable Use Policy

When using our services, you agree to:

• • Use our services only for lawful purposes and in accordance with these terms
• • Provide accurate and complete information when requested
• • Respect the intellectual property rights of GrowthLab and others
• • Maintain the security of any account credentials
• • Notify us immediately of any unauthorized use of your account

2. Prohibited Activities

You agree not to:

• • Use our services in any way that violates applicable laws or regulations
• • Attempt to gain unauthorized access to our systems or networks
• • Interfere with or disrupt the integrity or performance of our services
• • Transmit any malicious code, viruses, or harmful materials
• • Engage in any fraudulent, deceptive, or misleading activities
• • Harvest or collect information about other users without consent
• • Use automated systems to access our services without permission

3. Service Access Requirements

To access certain features of our services, you may need to create an account or provide specific information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Fairge Guidelines

We strive to provide equal access to all users. Excessive or abusive use of our services that impacts other users or our systems may result in temporary or permanent suspension of access.

Account and Access Management

1. Account Creation

When you create an account with us, you must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of these terms and may result in immediate termination of your account.

2. Account Security

You are responsible for safeguarding any passwords or credentials associated with your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe:

• • Violates these Terms of Service
• • Is harmful to other users or our business operations
• • Violates applicable laws or regulations
• • Creates legal liability for us or others

4. Multiple Account Policy

Users are generally limited to one active account. Creating multiple accounts to circumvent restrictions or abuse our services is prohibited and may result in termination of all associated accounts.

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain high availability of our services, but we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

2. Feature Availability

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. Some features may be available only to certain users or under specific conditions.

3. Geographic Restrictions

While our primary operations are based in Tokyo, our services may be accessible from other locations. However, we make no representation that our services are appropriate or available for use in all geographic locations.

4. Service Modifications and Updates

We may update, modify, or enhance our services to improve functionality, security, or user experience. We will make reasonable efforts to notify users of significant changes that may affect their use of our services.

Intellectual Property Rights

1. Content Ownership

All content provided through our services, including text, graphics, logos, methodologies, and software, is the property of GrowthLab or our licensors and is protected by copyright and other intellectual property laws.

2. User-Generated Content

If you submit content to us (such as feedback, suggestions, or materials through our programs), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute that content for the purpose of providing and improving our services.

3. License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or internal business purposes, subject to these terms.

4. Copyright and Trademark Protection

The GrowthLab name, logo, and related marks are trademarks of our company. You may not use these marks without our prior written permission. All other trademarks appearing on our services are the property of their respective owners.

Payment Terms and Fees

1. Program Fees

Fees for our programs are stated inese Yen and are subject to change. All fees must be paid in accordance with the payment terms provided at the time of enrollment.

2. Payment Processing

Payments are processed through secure third-party payment providers. You agree to provide accurate payment information and authorize us to charge the applicable fees to your chosen payment method.

3. Refund Policy

Refund eligibility and terms are specified in the individual program agreements. Unless otherwise stated, fees are generally non-refundable once services have been delivered.

4. Late Payments

Failure to pay fees when due may result in suspension of access to our services. We reserve the right to charge late fees or interest on overdue amounts in accordance with applicable laws.

Disclaimers and Limitations

1. Service Warranty Disclaimer

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the reliability, accuracy, or availability of our services.

2. Results Disclaimer

While we provide frameworks and methodologies for growth experimentation, we do not guarantee specific business results, conversion improvements, or revenue outcomes. Individual results may vary based on numerous factors beyond our control.

3. Professional Advice Disclaimer

Our services are educational in nature and should not be considered as professional business consulting, financial advice, or legal counsel. We recommend consulting with qualified professionals for specific business decisions.

4. Third-Party Content

Our services may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of these external sites.

Limitation of Liability

To the maximum extent permitted by law, GrowthLab and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.

This includes, but is not limited to, loss of profits, data, business opportunities, or goodwill, whether or not we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless GrowthLab and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• • Your use of our services
• • Your violation of these Terms of Service
• • Your violation of any rights of another party
• • Any content you submit through our services

Governing Law and Disputes

1. Applicable Law

These Terms of Service shall be governed by and construed in accordance with the laws of, without regard to its conflict of law provisions.

2. Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to the exclusive jurisdiction of the courts in Tokyo.

3. Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

General Provisions

1. Entire Agreement

These Terms of Service constitute the entire agreement between you and GrowthLab regarding your use of our services and supersede all prior agreements and understandings.

2. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

3. Waiver

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

4. Assignment

You may not assign or transfer these terms or your rights under them without our prior written consent. We may assign these terms without restriction.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the new terms on this page and updating the "Last updated" date.

Your continued use of our services after such modifications constitutes your acceptance of the updated terms. If you do not agree to the modified terms, you should discontinue your use of our services.